Use cases
Real maintenance situations, solved step by step
Four common scenarios in clinics, cold chains, mining and field service companies, and how SharkAzul handles them.
Network of 6 clinics · Santiago Metropolitan Region
An urgent breakdown at a site
- 1The site manager scans the HVAC unit’s QR code and requests service from the portal.
- 2Coordination reviews the request, converts it into a WO and assigns it to the nearest technician on the calendar.
- 3The technician arrives, completes the checklist, records the required part and puts the WO on hold for parts.
- 4The warehouse issues the part, the technician closes the WO and the customer signs on the phone.
- 5The report becomes available in the customer portal.
Food distributor with 14 cold rooms · central-south Chile
Preventive maintenance for a cold chain
- 1Sites and equipment are loaded using the import templates.
- 2A quarterly plan is created for the “Cold room” category with its checklist.
- 3Preventive WOs are generated in advance and coordination groups them by route.
- 4The dashboard shows preventive maintenance compliance by site.
Mining maintenance contractor · 25 technicians
Migration from another system
- 1Data from the previous system is exported to Excel.
- 2The import center recognizes the headers and suggests the column mapping.
- 3The dry run shows 3 rows with an invalid tax ID (RUT) and one with an unknown category; they are corrected in the file.
- 4The import is confirmed; it is recorded in the history with the option to roll back.
Industrial equipment distributor · sales and field service teams
Sales requests service for a new customer
- 1The sales rep creates the WO with the initial information provided by the customer.
- 2The record is flagged as pending technical validation.
- 3Coordination validates the equipment data on site and schedules the visit.
See it working with your own processes
Book a guided demo with sample data and get your questions answered by the SharkAzul team.